So there I am, a couple of weeks ago and my eMac start acting crazy. First: The dock at the bottom of the screen starts to freeze whenever I use it. Then when coping a large file and the display sticks, while the file continues to copy, text sometimes looks like it is Chinese. So I gave Apple a call and talked to a very nice guy. He took my info. and looked it up took the serial number for the computer, and checked to see if the computer came under the “eMac Repair Extension Program for Video and Power” (link)
The next part is best told in the post I made at Apple.com:
I went to the Apple Store in Columbus Ohio (03/12) with the eMac they told me the part I need was on a 4-6 week back order and I was told I would be lucky to have it fixed by July 4th (No Joke), that’s a lot more then 4-6 weeks so I don't know what is going on.
I was told, because they did not know how long it would be, to take it back home with me and they would call me when the part came in. I think this is got me worried about how long it was going to take.
I guess it is just wait and see.
So what was I to-do, well at the beginning of the same thread was this post:
However even though Apple will correct this issue theres still a major road bump... The part needed, the logic board, well it's been discontinued. So what will happen is the Authorized dealer will need to 'try' to order the part regardless from Apple. This took about a month for my particular case... Anyway what will happen is, Apple, after exhausting all hope of attaining a Logic Board will give you a straight trade for a new 17' iMac Superdrive! (Link)
So next day, on the phone I called Apple Support. Now here is the where it gets even more strange. First, why did I call so soon? Well lets face it, Apple is going to do everything they can to fix it, which is cool, but I don’t want to wait 3 months to find out they would have switched it out for a iMac after a couple of weeks. So after I called an asked if the logic board was discontinued and if Apple was still doing the switch. I was told that I would have to call back in a couple of weeks and they would do what they call a “global parts search” and they could tell me more then. I asked what my chance of getting the computer fixed sooner then I was told. He told me that some were getting their computers fix and some were getting a new iMac. This brings up a lot of questions.
1.What is this some sort of sick Apple lottery? Could you imagine a group of people standing around the Apple store, hold their repair receipts waiting to see if their computer is repaired or if they get a iMac.
2.If the logic board is discontinued should they already know this, and if is why is the part listed as “Back ordered”?
3.Next, if the part is not discontinued then why would it take up to three months to get?
My guess is that this will not be the last time you here about this subject from me. Till then I wonder where I put that lucky rabbits foot of mine.
More Info. as it comes in.
e.savage
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