Well after a couple of weeks of living with a computer that is freezeing every fifteen minutes, and the hope that Apple would do me right. Well I got the run around. So I have taken this matter in my own hands. Early today I filed a Complaint with the Better Business Bureau:
Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # 265452.
Correspondence regarding this complaint will be emailed to :
Please print a copy of this for your records.
Filed on : March 26 2007
Filed by :
Emory Savage
Filed against :
Apple Computer
1 Infinite Loop Stop 84-2c
Cupertino CA 95014-2083
Complaint Description:
In early 2006 Apple Computer started the "eMac Repair Extension Program for Video and Power Issues" .After taking My computer to the Apple Store in Columbus, Ohio I have gotten nothing but a Run around for when it will be fixed. I was quoted anywhere for two weeks to four months, and several times was told steps to get this issue fixed. One of the steps was to Call Apple care for what, I was told would be a "Global parts search" two weeks after taken in for service. When I called to take this step the person was very rude and I was told " I would just have to wait. This, to me, is just another run around. I need this to be settled.
Your Desired Resolution:
When I talked to Apple 3/14/2007 I was told that, and I quote "Have the people are getting the eMac fixed and half are being replaced" I would like eather one done in a timely fastion.
This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. It is our policy to allow the business 30 working days to respond to your complaint. You will be notified when the business has responded.
More back on this when I get more Info.
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